Inside your Ebay Account

Inside your Ebay Account

I hope you had some fun with my demonstration in the last post. Please continue bearing with me for this post and the coming post as I am going to show you how to use Ebay account to operate your business.

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In this post, I am going to talk about all the basic functions every ebay account comes with and in the next blog post, I will focus on talking about the add-on tools. (There will be monthly charge involved for most of the add-ons) I will leave the decision to you to choose from the tools that suits your situation.

As Ebay has very detailed information about all the functions and features, I am not going to go through everything in details. Here I will only focus more on the functions and Things I use the most. If you need help on basic stuff, please find the information from Ebay Customer Support. If you have any questions regarding the methods I am using, please contact me directly. If you are not using Ebay very often, the functions and features might look a little bit complicated at the beginning, but trust me, once you get used to it, it’s fairly easy to use. Please feel free to skip some of the details if you are already familiar with them.

Main Page

After log into your ebay account, by clicking on My Ebay (at the right top corner of the page) -> Summary, you will see your main page. If you are new to Ebay, the default “My eBay” landing page is set to “Summary”. By any chance you want to change that, on the right hand side of the main page, there is an option to change that setting (Please see the picture below).

 EbayChangeHomePage

 

What is behind your ID?

 EbayID

On the main page, right below Ebay logo, you will find your Ebay ID. In any communications with customers, this is used as your nick name. In my opinion, this needs to be easy to remember, as it gives you more opportunities to generate business – when there is chance for you to tell someone about your business, at least they can easily keep you ebay ID in mind.

Right beside your Ebay ID, there is a number showing. It’s called feedback score, which is used to keep track of the reputation of a seller/buyer on ebay. In most of the cases, higher the score, more transactions have been completed for the Ebay ID.

If you have a brand new account, in the first 30 days, you will have the shining icon right beside your feedback score (as showing in the picture above)

Both of Ebay ID and on the main page are clickable. By clicking on Ebay ID, you will be brought to Ebay My World page. This is a little place you can add some information about yourself. Many sellers on ebay spend some time to personalize this page, because it gives people who you communicate with a personal touch, so they do not feel like they are dealing with a machine or robot. By clicking on feedback score, you will be directed to feedback profile. Please click here to find out more about how feedback works on Ebay. To better understand how feedback profile is working will not only help you on maintaining your own reputation, but also help you study how other sellers were doing – this is especially important when you study your competitors.

 

3 most used Tabs

Now let’s go back to the main page and look at the three tabs under ebay ID.

        Activities:

  • Buy & List, saved searches and purchase history: these sections are mainly used for buyers, so I am not going to talk about them. Except if you want to know how an auction from a seller is going, you can add it to your watch list. Again this function is barely used as a seller.
  • Saved seller: I usually save my major competitors. Not because I want buy something from them. I always spend time to learn about the products they are selling and their sales volumes. From them, I can have a better understanding about the market and estimate my potentials to survive in the industry.
  • Sell: There are mainly two types of listings showing on Ebay. One is auction Type of listing and the other is fixed price type of listing. For most of the time, I use fixed price for the products I am offering. Why? In my opinion, auction works better for vintage personal items or super popular products. By running a business, I stay away from those products. I know you already have a question regarding that. There are some explanations.
    • As I mentioned before, the selling method I am using on Ebay is through drop shipping, therefore, vintage type of items will not work in this case (maybe you can find supplier for this type of products, but I doubt how much chance they will offer drop shipping).
    • What is super popular item? Things like Apple iPhone – whenever available on Ebay, hundreds of views established within a couple of hours. These “hot cakes” usually have very low profit margin and drop shipping can barely survive with this kind of profit. Why? Anyone knows they are selling like a charm, so countless retailers are willing to carry inventory for them. What is the profit margin left for drop ship? 

Active and Sold are the sections I use the most. “Active” section shows all the products I am selling and I always make sure the ended items (after the listing period) are renewed properly and have a basic idea what percentage of my listed products are sold. “Sold” section tells me the selling history, so I know which products are more popular than other and what kind of sales volume I am having for each time period.

         Messages:

This part of your account is acting as a simplified version of email system. Even though it does not have all the fancy functions life Google Gmail and Microsoft Hotmail, for simple communications between sellers and buyers, it’s sufficient and easy to use. If you know how to use email, I don’t think you have any trouble with it.

        Account:

In last blog post, I went through the PayPal section of the tab. Other sections such as personal information, addresses, communication preferences and site preference, have all the basic information of your account. These are straight forward, so I would not waste any time here. What I want to talk about a little more are the followings:

  • Feedback: is where you are dealing with feedbacks to the other party. As for sellers, I am going to introduce a more efficient tool called Auctiva in my future blog posts.
  • Subscription: is the section where you can subscribe most powerful add-on tools to your Ebay account to improve effectiveness and efficiency, which I will go into much more details in my next post.
  • Resolution Centre: is where you are dealing with issues with another party involved in the transaction. Very similar to the Resolution Centre in PayPal and these two resolution sections are linked together.

 

To readers

If you are an experienced ebay seller and have any good information to share about handling Ebay account, your comments and ideas are greatly appreciated here. See you next time.


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